Session notes, checked before signing.

Every plan starts with a 7-day free trial. We set it up with you, and no card is needed today. Trials use sample or test data only; real patient information isn’t accepted yet.

• One free trial per practice.
• When the 7 days are up, the trial simply ends. Nothing is charged unless you choose a paid plan, give us a payment method and agree to the automatic-renewal terms.
• Card trials, once online checkout opens Coming soon. If the signup page asks for a card, the trial turns into the plan you picked when it ends, unless you cancel first. We’ll email you at least 2 days before the first charge with the date, the amount and how to cancel.
• Free passes and promotional trials work the same way: nothing is charged when they end unless you’ve given a payment method and agreed to auto-renewal.

Paid plans renew automatically, monthly or yearly, until you cancel.

• Each renewal is for the same length (a month or a year) at the then-current price for your plan.
• Before a paid plan starts, you see the price, the billing period, that it renews automatically and how to cancel, and you agree to it (an unchecked box online, or your written OK if we set it up by email or order form). We email a confirmation afterward.
• Yearly plans: we email a reminder 30 to 60 days before each renewal, with the date, the price and how to cancel.
• Price changes: we email you at least 30 days ahead. A new price never applies to a period you’ve already paid for.
• You can turn off auto-renewal any time. Your plan then ends when the current paid period ends.

Email info@mosaraaba.com from the account owner’s email address. We confirm in writing within 1 business day.

• Cancelling stops all future renewals and charges.
• Cancel during the free trial: you’re never charged, and access ends when the trial ends.
• Cancel a paid plan: you keep access until the end of the period you’ve already paid for.
• Cancel online in the app’s billing settings Coming soon. Email always works too.
• You can export your data before and after your plan ends (see “Your data” below).

Clear refund windows, the same for every practice. Signing in doesn’t count as using it.

• First charge, or a yearly renewal: cancel within 14 days and we refund that charge in full, minus the monthly price for any month in which your team created or signed session notes.
• Monthly renewal: cancel within 7 days, and if no session notes were created or signed since that charge, we refund it in full.
• Signing in, visiting billing settings, resetting a password, contacting support, exporting data or cancelling does not count as use.
• If we’re at fault: if we break our Terms or the BAA and don’t fix it, or we end your account for any reason other than your breach, we refund the unused part of what you prepaid.
• If we remove a feature that’s a big part of your paid plan and it materially reduces the service, you can cancel and get a pro-rated refund for the rest of your paid period.
• Extended outages: if we materially fail to provide your plan for an extended period, we give you a reasonable credit or refund.
• Otherwise fees aren’t refundable, including partial periods, unused staff or client room, and downgrades. Nothing here limits a refund the law requires.
• To ask for a refund, email info@mosaraaba.com from the account owner’s email address.

You only pay for what you choose.

• Go over your plan’s staff or client limit and the app asks you to add room or move up a plan. We never add add-ons unless you choose them.
• Upgrades and add-ons start right away; you pay the pro-rated difference for the rest of the period.
• Downgrades and removed add-ons take effect at your next renewal. You’ll need to fit the smaller plan’s limits by then.
• Prices don’t include taxes.

Promo codes apply as shown at checkout. Add yours when you start your free trial.

• A code applies only to the plans, billing periods and number of uses stated with it.
• Codes have no cash value and can’t be combined with other offers unless we say so.
• We may change or withdraw a code before it’s redeemed.
• When a discount ends, the regular price on this page applies from the next billing period, under the same auto-renewal terms.

If a payment fails, you keep read-only access and can export everything.

• We let you know and may retry the charge.
• If it’s still unpaid 10 days after our notice, we may suspend the account until it’s paid.
• While suspended, the account owner and admins keep read-only access and can export all data, so you can keep meeting your legal duties, including families’ right to their records.
• Suspension never deletes your data.

Your practice owns its data.

• Export it any time while subscribed, from the app or by emailing info@mosaraaba.com, in a common format such as CSV or PDF.
• We don’t sell it, use it for ads, or use it to train AI models.
• After your plan ends you have 30 days to export. Then we delete it from the live service within 30 days, and backup copies are overwritten or deleted within 90 days after that, unless the law requires us to keep them.
• We email the account owner at least 7 days before we delete anything. You can ask us to delete it sooner.
• Keep your own copies of records you’re required to retain.

The demo is sample data only. Real patient information isn’t accepted yet.

• The live demo gives you a private copy of a sample practice with fake data. It’s deleted a few hours after you leave.
• Real patient information can go in only after you and we have signed the Business Associate Agreement and we’ve confirmed in writing that your account is turned on for it. Until then, use sample or test data only.
• Please don’t send patient information through the demo, website forms, ordinary email or support chat.
• Accounts with real patient information must use two-step sign-in for owner and admin logins.
• AI features stay off for real patient information until our AI provider has signed a BAA with us. Until then they work only with sample data, like in the demo.

Choose a plan for what works today. Anything marked “Coming soon” isn’t included yet, and we don’t promise if or when it will arrive.

• Live now: everything on the plans above without a “Coming soon” tag, such as note checks before signing, BCBA review and co-sign, scheduling, data collection, the parent portal, authorization tracking, note reminders, and (on Growth and Practice) claims built from approved notes and tracked to paid or denied, payroll export, hiring, credential alerts and multiple locations.
• Ask Mosara help assistant in the app Coming soon
• Plain-English user manual Coming soon
• Client and caregiver appointment reminders Coming soon
• Electronic claim submission to payers Coming soon
• Audit packet export for payer reviews Coming soon
• Running background checks Coming soon
• Direct connections to Rethink and CentralReach Coming soon
• Online checkout and in-app billing Coming soon
• Auto-drafted session notes, EVV-ready check-in, ABC data with latency and inter-response time, IOA, behavior intervention plans, and treatment plans with progress reports from What’s next New — live now
• The other 7 features in What’s next (claims sent straight to insurance, eligibility checks, supervision tracker, CEU tracking, parent messaging, video sessions, offline mode) Coming soon
• Preview and beta features are provided as they are and may change.

Mosara helps your team catch issues early. Your team stays in charge of clinical and billing decisions.

• Note checks are an aid, not a guarantee of any audit result, claim approval or payment. They’re not medical, legal or billing advice.
• We aim to keep the service up at all times, apart from planned maintenance, but can’t promise it will never go down.
• Each side’s total liability is limited to the fees paid in the 12 months before the claim. For claims that we broke our confidentiality, data-security or BAA promises (including any unauthorized use or disclosure of patient information), our limit is 3 times that, and reasonable costs of legally required breach notices are covered within it.
• These limits don’t apply to fees owed, indemnities, gross negligence, willful misconduct or fraud.
• Disputes: we both try to work it out informally for at least 30 days first. Florida law applies, in the state courts in Miami-Dade County or the federal court for the Southern District of Florida. Where the law allows, both sides give up a jury trial.

Only with notice, and never backward.

• For a material change we email the account owner or tell you in the app at least 30 days before it takes effect.
• Changes don’t apply retroactively. If you don’t agree, cancel before the change, and it won’t apply for the rest of your paid period.